Corporate purchasing relies on things like SSI’s or Strategic Sourcing Initiatives, where they enter into a contract to purchasing items, such as computers from a single vendor. In the business world its, more often than not, a Dell, HP, or IBM. I have a word of warning to you if you purchase Dell products. I’m not a friend of Dell, I’ve aired my own complaints about their consumer customer service here before.
Let me put this plainly; Dell doesn’t care about you, they only care about their bottom line. A friend of mine recently forwarded this article from the register. Dell knowingly provided customers with defective capacitors in their Optiplex product line. They knew that 95% would fail within 3 years. What’s more, they instructed their tech support to obfuscate the issue and not acknowledge the problem. Following this, they then knowingly provided defective replacement parts, hoping that eventually their customers warrantee would expire before they died again.
I urge you, as an IT professional to say no to Dell. I recently had a bad support experience where it took over a month to get, not a product, but a promise that the product would be on the way for a mission critical server replacement. I’m appalled by what they consider service.
Sources:
Secret docs reveal Dell knew PCs were faulty